How do I find and share my account ID?

If you are unable to solve an issue using the guides and troubleshooting articles in our Help Centre, you can escalate your concern to a support team member via a support tick.

This article explains how to raise a support ticket.

To ensure our support team can help you as seamlessly as possible, you will need to provide your Account ID.

Where to find your Account ID

1. Open your Powersensor app
2. Navigate to the menu on the main screen (bottom far right)
3. Go to ‘Account’ and then ‘Support’
4. Scroll down until you see Account ID

Copy your Account ID to your clipboard and send it to your support person via email.