I need to remove my sensor to charge the battery, what is the best way to remove it?
Firstly, we do not recommend removing your sensor once installed, unless you need to charge it or you are relocating. If it's time to charge you sensor, you're relocating homes or you've been instructured to remove your sensor by our support team, here's how to remove your sensor(s) safely:
For sensors mounted using the reclosable fastener
For sensors mounted using the reclosable fastener (double-sided adhesive), use one hand to stabilize the attachment point (ie the wall in your meter box) and the other hand to slowly twist the sensor off the reclosable fastener.
For sensors mounted using the silicone strap
If the sensor is mounted using the silicone strap, use one hand to hold the sensor in place and the other to unhook the tag end of the strap from the sensor housing. The sensor will loosen from the mounting location and can then be removed.