Hannah
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Recent activity by Hannah-
How does the Powersensor app know what time zone I am in?
How time zones are set The time zone is set for your account during the installation process once you have selected your kit type, and once again when the installation is finalised. The phone's cur...
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How do I change my login email?
We do not yet have a function to allow for changing the email address that you use to log into the Powersensor app. Currently the way to do this is; You will need to do a factory reset of your...
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How do I share my energy data with another account?
You can easily share your data with friends or other members of your household as long as they have the Powersensor app. Follow the steps below to share your data: How to share your energy data. ...
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How do I rename my devices?
You can rename each of your sensors and plugs in the app so you can more easily tell exactly which one you’re monitoring from your mobile device! Follow the steps below to rename your devices: Nav...
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Can I use the plug outside?
No, you cannot use the plugs outside, they are rated for indoor use only. Only the sensors are rated for outdoor use, so please ensure the placement of your WiFi plug(s) in a cool, dry area away fr...
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I have reset my sensor and now I can’t get it to display in the App. What should I do?
Causes: This can happen when a device in ‘normal’ operating mode has been hardware reset which then powers down and turns off. The device will startup in setup mode the next time it is turned on. ...
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Can I change my WiFi password?
Yes, you can! If you have changed your Wi-Fi password, you can use the "Replace Plug" and "Replace Sensor" functions in our app to reconnect an existing plug or sensor to the new Wi-Fi network, wit...
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What do I do if I can’t get a Bluetooth connection between the sensor and the plug?
In this article: Check your Bluetooth connection Moving your plug The powerpoint isn’t close enough to my sensor(s) If you cannot establish a Bluetooth connection between the sensor(s) and the plug...
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My Powersensor won’t connect and I have a Telstra Smart Modem 3 - what should I do?
Some customers have reported problems connecting the Powersensor plug to WiFi networks that use a Telstra Smart Gen 3 modem. There seems to be an issue when the Telstra modem is used in mixed WPA2/...
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Will I lose any data if my internet goes down?
In most cases, you will not lose your data if your internet connection goes down. The Powersensor plug and sensors have been designed to continue to communicate and store your data if an internet o...