Hannah
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Recent activity by Hannah-
My Powersensor won’t connect and I have a Telstra Smart Modem 3 - what should I do?
Some customers have reported problems connecting the Powersensor plug to WiFi networks that use a Telstra Smart Gen 3 modem. There seems to be an issue when the Telstra modem is used in mixed WPA2/...
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Will I lose any data if my internet goes down?
In most cases, you will not lose your data if your internet connection goes down. The Powersensor plug and sensors have been designed to continue to communicate and store your data if an internet o...
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How do I install an additional plug?
If you’d like to monitor additional appliances, all you need to do is purchase an additional Powersensor WiFi Plug from one of our resale partners and install it in your preferred location. To inst...
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How do I generate a report to compare with my electricity bill?
Navigate to the menu in the bottom right hand corner of the Powersensor app and select the 'reports' option. You will be guided to a screen with a start date and end date calendar input. Ensure th...
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LED light patterns
In this article: Plug LED light patterns Sensor LED light patterns Plug LED light patterns LED display Trigger What it means Pre-setup Waiting Slow flashing top yellow ligh...
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How do I check the health of my devices?
Previously known as the Local Data view, the Devices view in your Powersenor app offers a cleaner, more streamlined design with easily accessible Bluetooth, WiFi, and battery indicators so you don’...
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How do I remove a sensor that has been installed?
Firstly, we do not recommend removing your sensor once installed, unless you need to charge it or you are relocating. If it's time to charge you sensor, you're relocating homes or you've been instr...
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How do I transition my Energy Monitoring Solution into a Solar Solution?
In this article: Upgrading to an Essentials Solar Solution Upgrading to an Advanced Solar Solution Troubleshooting If you've recently invested in solar and want to upgrade your Energy Monitoring So...
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Why would I need to buy an additional plug?
There are two reasons to buy an additional plug: 1. Use a gateway plug to be within Bluetooth range of a sensor(s) In order for your sensors to communicate, they need to be within Bluetooth range ...
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What will happen if I move my plug away from the sensor(s), but still within wifi range?
If the plug is out of Bluetooth range, it will not be able to communicate with the sensors and you will not receive your energy data. The plug talks to the sensors using Bluetooth, so please make ...